Shipping Policy

We believe that shopping for your dream dress shouldn't come with surprises at checkout—especially regarding shipping costs. That's why all orders from Joan La FASHION ship for free. There are no minimum purchase requirements, hidden fees, or complicated fine print.

1. Order Processing Time

Processing takes 1–3 business days (Monday through Sunday, excluding U.S. federal holidays).

2. Order Cut-off Time

Orders placed before 12:00 PM Pacific Time (PT) on a business day will be processed that same day or the next. Orders placed after 12:00 PM PT, or on weekends/holidays, will begin processing on the next business day.

3. Estimated Delivery Time

We ship via UPS to ensure reliable, trackable service. Below are the estimated transit times once your order has been processed and shipped:

Estimated Delivery: 3–7 business days

Please note: These are estimated delivery times provided by UPS. Actual delivery times may vary due to weather, carrier delays, or high-volume periods. Joan La FASHION is not responsible for carrier-caused delays; however, should any issues arise, we will do our best to assist you in tracking your package.

4. Shipping Costs

All orders ship for free. We do not charge shipping fees, handling fees, or delivery surcharges, regardless of order size, destination within our shipping area, or the number of items purchased.

5. Shipping Area

We currently ship within the United States.

6. Order Tracking

Every shipment comes with a UPS tracking number. You can:

- Track your package directly on the UPS website (ups.com)

- Use the tracking link provided in your shipping confirmation email

- Contact us at info@joanlafashion.com with your order number, and we will check the status for you

7. Lost, Stolen, or Damaged Packages

We take the shipping process seriously and ensure every order is carefully packaged. However, if your package arrives damaged, is suspected lost, or shows as delivered but you have not received it, please follow the steps below:

1. Damaged upon delivery — Please contact us within 7 days of delivery and provide photos of the damaged packaging and items. We will arrange a free replacement or a full refund for you.

2. Lost in transit — If tracking information shows no updates for more than 7 business days, please contact us. We will file a claim with UPS and either reship the order or issue a refund.

3. Marked as delivered but not received — First, check with neighbors and around your property. If the package still cannot be located, please contact us within 7 days of the marked delivery date; we will investigate with UPS and work toward a resolution.

8. Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible. Orders that have already entered processing or have shipped cannot be cancelled, though they may be eligible for return after delivery. Please refer to our Return and Refund Policy for details.