Return and Refund Policy

We hope you love every dress you order from Joan La FASHION. However, we understand that sometimes a dress might not fit right, may not meet your expectations, or simply isn't quite the right match for you. That’s okay—our return process is designed to be fair, transparent, and convenient.

1. Our Return Promise

If you are not satisfied with your purchase, you may return eligible items within 30 business days of delivery and receive a full refund to your original payment method.

2. Return Eligibility Criteria

To be eligible for a return, items must meet all of the following requirements:

Return Period: Within 30 days of delivery

Item Condition: Unworn, unwashed, undamaged, and free of stains, odors, or pet hair

Tags: Original tags must remain attached

Packaging: Items must be returned in their original packaging or packaging that offers equivalent protection

3. Non-Returnable Items

The following items are considered "Final Sale" and are not eligible for return or refund:

- Items marked as "Final Sale" or "Clearance" at the time of purchase

- Items that have been worn, washed, altered, or damaged by the customer

- Items with missing or detached tags

- Gift cards

4. How to Make a Return

Our return process is simple and convenient; just follow these steps:

Step 1 — Contact Us

Please email info@joanlafashion.com with the following information:

- Your order number (found in your confirmation email)

- The item(s) you wish to return

- The reason for the return

We will review your request and respond within 24 hours with return instructions and a shipping label (if applicable).

Step 2 — Pack the Item

- Place the dress in its original packaging or secure mailing packaging.

- Include any relevant documents provided in our return instructions.

- Please do not ship items back without obtaining return authorization first—unauthorized returns may not be processed.

Step 3 — Returning the Item

- Drop off the package at the nearest UPS location or schedule a UPS pickup (where available). - Unless the return is due to an error on our part (e.g., incorrect item shipped, defective product, or wrong size sent), the customer is responsible for return shipping costs.

Step 4 — Inspection and Refund

Once we receive and inspect your return, we will process the refund within 7 business days. You will receive a confirmation email once the refund has been issued.

5. Refund Details

Standard Refund

• Method: Original payment method (Visa, Mastercard, Amex, Discover, etc.)

• Timeline: 7 business days after inspection

Bank Processing

• Method: Credit/debit card issuer

• Timeline: It may take an additional 7 business days for the refund to appear on your statement

- Refunds can only be issued to the original payment method; we cannot refund to a different card or account.

- If the return is due to personal reasons (e.g., change of mind, wrong size selected), the original shipping fee is non-refundable; if the return is due to an error on our part, the original shipping fee will be fully refunded.

6. Exchanges

We do not currently offer direct exchanges. If you need a different size or style, please place a new order and return the original item for a refund. This ensures your new dress ships as quickly as possible without waiting for the return process to complete.

Damaged, Defective, or Incorrect Items

We take product quality very seriously, but mistakes can happen. If the dress you receive falls into any of the following categories:

- Damaged during shipping

- Defective (manufacturing flaws, broken zippers, stitching issues)

- Incorrect item sent (wrong color, wrong size, or completely wrong product)

Please contact us at info@joanlafashion.com within 7 days of receipt and provide the following information:

- Order number

- Description of the issue

- Photos of the item and packaging (if applicable)

We will provide a prepaid return shipping label and offer you the choice of a full refund or a replacement—the decision is entirely yours, with no further justification required.

8. Delayed or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Double-check your bank or credit card statement—refund posting dates can sometimes vary from expectations.

2. Contact your bank or card issuer—processing times vary between institutions.

3. Contact us—if the steps above do not resolve the issue, please email info@joanlafashion.com, and we will investigate.

9. Order Cancellation

To cancel an order, please contact us as soon as possible. Orders that have not yet entered the processing stage can be cancelled for a full refund. Orders that have already entered processing or have shipped cannot be cancelled but may be returned after delivery by following the steps outlined above.

10. Your Rights Under California and Federal Law

This policy does not affect your statutory rights. Under the California Consumer Privacy Act (CCPA) and applicable federal consumer protection laws, you are entitled to a refund if the product is defective, falsely advertised, or does not match its description, regardless of the return timeframes mentioned above. If you believe the item you received differs significantly from what was advertised, please contact us, and we will resolve the matter appropriately.