Privacy Policy

Effective Date: August 25, 2026

At Joan La FASHION, your privacy is not an afterthought—it is a solemn commitment. This Privacy Policy outlines the information we collect, how we use it, and the rights you have regarding your personal data. We have written this policy in plain, accessible language because understanding a privacy policy shouldn't require a legal background.

1. Information We Collect

We collect information to provide you with a seamless shopping experience. Here is the specific information we collect and the reasons why:

Information you provide directly

Name

When collected: When you place an order or create an account

Email address

When collected: When you place an order, subscribe to our newsletter, or contact us

Shipping address

When collected: When you place an order

Billing address

When collected: When you place an order

Phone number

When collected: When provided at checkout or when you contact us

Payment information

When collected: Credit/debit card number and expiration date—processed by our payment processors and never stored on our servers

Automatically collected information

When you visit our website, certain data is automatically collected via cookies and similar technologies:

- Device information — Browser type, operating system, screen resolution

- Usage data — Pages viewed, time spent on pages, products viewed, click behavior, and navigation paths

- Location data — Approximate geographic location based on your IP address (city/state level, not precise GPS location)

- Referral sources — How you arrived at our website (search engines, social media, advertisements, direct visits)

Information from third parties

- Payment processors — Confirmation that your payment has been authorized (we do not receive your full card number)

- Analytics service providers — Aggregated data on website performance and visitor behavior

- Advertising partners — Information regarding the advertising campaigns that directed you to our website

2. How we use your information

We use the collected information for the following purposes:

- Order fulfillment — Processing your purchase, shipping your dresses, and sending order confirmations and tracking updates

- Customer service — Answering your questions, handling returns and refunds, and resolving issues

- Website improvement — Understanding how visitors browse our site to optimize the experience and make it easier for you to find what you need

- Marketing and promotions — Sending emails about new arrivals, promotions, and style recommendations (only if you have opted in)

- Fraud prevention — Detecting and preventing unauthorized transactions and protecting your account security

- Legal compliance — Fulfilling obligations required by applicable laws and regulations

We never sell your personal information to third parties for their own marketing purposes.

3. Cookies and Tracking Technologies

We use cookies to ensure the website functions correctly and to enhance your user experience. Details are as follows:

Necessary Cookies

• Purpose: Supports core functions such as checkout, the shopping cart, and account login.

• Mandatory: Yes — the website will not function properly without these cookies.

Analytics Cookies

• Purpose: Helps us understand how visitors use the website (e.g., Google Analytics).

• Mandatory: No — can be disabled.

Marketing Cookies

• Purpose: Tracks advertising performance and displays relevant ads on other platforms.

• Mandatory: No — can be disabled.

Preference Cookies

• Purpose: Remembers your settings, such as currency, language, and recently viewed items.

• Mandatory: No — can be disabled.

You can manage your cookie preferences via your browser settings at any time. Disabling necessary cookies may affect website functionality, including the ability to complete purchases.

4. How We Share Your Information

We share your information only when necessary for business operations:

- Payment processors — to securely process your payments (e.g., Shopify Payments, Stripe, or similar services).

- Shipping carriers (UPS) — we share your name and delivery address to fulfill orders.

- Email service providers — to send order confirmations, shipping notifications, and newsletters (if you have subscribed).

- Analytics tools — to understand website traffic and usage patterns (data is aggregated and anonymized whenever possible).

- Legal authorities — when required by law, subpoenas, or court orders, or to protect our rights and safety.

We do not share your data with unrelated third parties for their own marketing purposes.

5. Your Rights Under the California Consumer Privacy Act (CCPA)

If you are a California resident, the CCPA grants you the following rights:

Right to Know

Meaning: You may request a copy of the personal information we have collected about you over the past 12 months.

Right to Delete

Meaning: You may request that we delete your personal information.

Personal information (subject to specific legal exceptions).

Right to Opt-Out of the Sale of Personal Information

Meaning: You may request that we do not sell your personal information. Although we do not actually sell your personal information, you still retain this right. Right to Non-Discrimination

Meaning: We will not discriminate against you for exercising any rights granted by the CCPA—meaning we will not engage in price discrimination or reduce the quality of service.

How to Exercise Your CCPA Rights:

Please send an email to info@joanlafashion.com containing the following:

- Email Subject: "CCPA Request — [Right to Know / Right to Delete / Right to Opt-Out of Sale]"

- Your name and the email address associated with your account

- A description of your request

We will respond to verified requests within 45 days. If an extension is required, we will notify you in writing within the initial 45-day period.

6. "Do Not Track" (DNT) Signals

Some browsers offer a "Do Not Track" (DNT) setting. Currently, there is no uniform standard regarding how websites should respond to DNT signals. At Joan La FASHION, we respect your preferences; if your browser sends a DNT signal, we will not use marketing or analytics cookies, except where necessary for website operations.

7. Children's Privacy

Joan La FASHION's services are not directed at minors under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child under 13, we will delete it immediately. If you believe a child has provided us with personal information, please contact us at info@joanlafashion.com.

8. Data Security

We employ industry-standard security measures to protect your information:

- SSL/TLS Encryption — All data transmitted between your browser and our servers is encrypted.

- PCI DSS Compliance — Payment processing complies with the highest industry security standards.

- Access Restrictions — Access to your information is limited to authorized team members who require it to perform their duties.

- Secure Storage — Personal data is stored on secure servers equipped with access controls.

While no method of transmission or storage is 100% secure, we take all reasonable precautions to protect your data.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy:

- Order information — Retained for 3 years from the date of the order to meet accounting, tax, and warranty requirements

- Account information — Retained while your account is active; deleted within 30 days of account closure

- Marketing preferences — Retained until you unsubscribe or request removal

- Website analytics data — Aggregated and anonymized data may be retained indefinitely

10. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms or review sites). We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policy of each website you visit.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our business practices or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.